Serving customers is a task that is at once exciting and noble. However, this can only be realized if we are to realize the meaning and importance of the task are happy with the work we do. While happiness itself can only be realized if we have the right framework to think of our work.
Various constraints and problems of the services that occur during this indeed comes from a framework of thinking that we focus solely on the material benefits. We are not able to see a more mature perspective and look in the real work.
Question then arises:
- How do you view as we wake up properly in the work and serve the consumer?
- Such as whether the characteristics of happy people working in it?
- How do I establish a comfortable relationship with the consumer?
- How do you complain can be managed and can be productive in order not to become a community focus?
- How to control frustration, sadness and anger after dikomplain consumers?
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